In today’s business world, customers are always right. However, they may not always be easy to deal with. Learning how to deal with difficult customers is an important step for any organisation, especially those who work in the customer service industry. Emotional intelligence is the bedrock of dealing with difficult customers. Regardless of the quality of your work, product or service, you would occasionally come across very difficult customers. To build a positive reputation with customers, it is important to have properly trained staff who can handle difficult people and resolve customer complaints. We would train your staff on human psychology and how to deal with irregular behaviours, and the rules of engagement when faced with such people in quest to converting them to amazing clients.